Shipping policy

Order Processing & Shipping

  • Orders are processed within five business days and shipped via USPS, DHL eCommerce, UPS, or FedEx.
  • Shipping times are not guaranteed and may be affected by holidays, weather, sales, or high order volume.
  • International shipping may be available, but costs vary based on carrier rates.

Lost or Damaged Packages

  • If your order is lost or damaged, we will replace it after a claim is approved by the carrier.
  • To file a claim, contact help@americanapipedream.com.

International Shipping

  • Customers are responsible for customs duties, taxes, and fees upon delivery.
  • Orders shipping via USPS may be sent through DHL eCommerce.
  • Mexico: We cannot ship used or issued goods. If rejected by customs, the customer is responsible for return shipping costs.
  • Make sure to check your countries, customs rules regarding restricted products including food, used goods, knives and more.

Shipping Adjustments

  • If the selected service is unavailable or costs 25% more than paid, we may switch to a comparable service at no extra charge.
  • If no alternative exists, we will contact you via help@americanapipedream.com.

APO & PO Box Addresses

  • APO addresses: Must use USPS.
  • PO Box addresses: Must use USPS, UPS SurePost, or DHL eCommerce.

Order Issues & Cancellations

  • If an item is out of stock, we may cancel, refund, or hold the order and notify you via email.